This unit applies to all service interaction with clients, including interviewing, assessing needs and expectations, making recommendations, fitting items and maintaining documentation. Work requires individuals to demonstrate discretion, judgement and problem solving skills in the delivery of millinery service.

Work may be conducted in small to large scale enterprises and may involve individual and team activities.

The application of this unit is according to OHS practices of the enterprise and workplace practices, which may include:

requirements prescribed by legislation, awards, agreements and conditions of employment

standard operating procedures

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

This unit requires the application of problem solving skills associated with consulting with clients on design requirements, determining budget, timelines and expectations, as well as applying millinery processes and technologies. This unit also requires an ability to present millinery, check quality of outcomes, identify and address problems and complete workplace documentation.

Prerequisites

ELEMENT

PERFORMANCE CRITERIA

1 Establish client needs and expectations

1.1 Interpersonal skills are used to greet client and establish initial millinery needs

1.2 The millinery process is explained to client

1.3 Client is encouraged to express and clarify requirements and expectations, including priorities, preferences, budget and timelines

1.4 Agreement to continue with millinery service is obtained

2 Conduct initial millinery consultation

2.1 Client facial features are assessed, including shape and hairstyle

2.2 Intended use of millinery product is ascertained

2.3 Materials, styles and millinery features are discussed with the client

2.4 Millinery models are used to demonstrate different millinery styles

2.5 Cost estimates are discussed with the client

2.6 Size requirements are recorded

3 Make style recommendations

3.1 Total look styling concepts are used to assess client profile and make recommendations

3.2 Style recommendations are discussed and negotiated with the client

3.3 Professional judgment and interpersonal skills are used to make recommendations

3.4 Style options are provided if necessary

4 Confirm millinery order

4.1 Millinery style, materials, features and costs are agreed upon with client

4.2 Patterns and sketches are provided to assist client if required

4.3 Order is confirmed according to workplace procedures

4.4 Fittings, timelines and payment are arranged

4.5 Sizing systems and principles are applied to head measurements

5 Conduct fittings

5.1 Headwear is professionally presented to the client

5.2 Construction progress is discussed with client

5.3 Millinery fitting is provided and discussed

5.4 Adjustments and modifications to the design are negotiated

6 Finish headwear and present to client

6.1 Requirements for finishing the headwear are confirmed to ensure defined standards are met

6.2 Headwear is labelled and elastic attached as required

6.3 Headwear is finished for presentation by brushing, steaming or pressing, as necessary

6.4 Final inspection is conducted to ensure conformance to quality and safety standards

7 Maintain records

7.1 Finished article and conformance records and reports are accurately maintained according to workplace procedures

7.2 Client records are maintained according to workplace procedures

8 Work to quality and safety standards

8.1 Workplace quality standards and procedures for specific task are identified

8.2 Work is conducted to meet workplace quality standards

8.3 OHS practices for the specific task are identified

8.4 Work task is conducted according to OHS practices

This describes the essential skills and knowledge and their level, required for this unit.

Demonstrates knowledge of:

millinery policies, standards and guidelines, industry codes of practice, legislative and regulatory requirements

industry, workplace and product processes

a range of textiles and materials, including their composition and the stretch quality of fabrics

millinery production tools and equipment

millinery pricing

information required for complete consultation

style options, fashion trends and total look concepts

protocol regarding headwear and dress style for specific occasions

millinery manufacture techniques

document, assess and transfer information

OHS practices, including hazard identification and control measures

quality practices

workplace practices

recording and reporting practices

Demonstrates skills to:

select appropriate materials

suggest appropriate styles and making recommendations

use high-level interpersonal skills

assess client expectation and satisfaction

interpret and apply established procedures

document, assess and transfer information

provide high-level customer service for fittings

finish headwear according to client requirements

present headwear to clients

confirm and complete millinery sale

read, interpret and follow information on work specifications, standard operating procedures and work instructions and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry our work according to OHS practices

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge to:

accurately interpret client needs and expectations

provide relevant and accurate millinery advice

use props to establish client needs

use effective interpersonal skills to provide consultation

negotiate order and price with client

confirm client order

conduct fitting and accurately identify required adjustments

finish headwear according to workplace standards and client requirements

present completed item to client

meet quality and OHS standards

record client details according to workplace procedure

establish client satisfaction as the objective of interaction and millinery production

Consistently applies skills and knowledge when:

organising work

completing tasks

identifying improvements

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment used and work processes

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

completing work systematically with attention to detail without damage to goods and equipment

Context and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas, materials and equipment and to information on workplace practices and OHS practices.

Guidance information for assessment

This unit may be assessed independently or in combination with other relevant units.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

OHS practices

OHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other OHS practices relevant to the job and enterprise

Sector

Millinery

This unit contains employability skills.